Privacy Policy and Data Policy

Privacy and Data Policy for IVI Group

Effective Date: 01/01/2025

At IVI Group, we are committed to protecting and respecting your privacy. This Privacy and Data Policy explains how we collect, use, store, and share personal and business information in accordance with applicable data protection laws. By interacting with us, whether through our website, services, or other communications, you agree to the practices outlined in this policy.

1. Introduction

IVI Group (“we,” “us,” or “our”) is a marketing and production agency that provides services such as digital marketing, brand strategy, content creation, advertising, and other related services. We understand that privacy is important, and we take the protection of your personal and business data seriously.

This policy explains how we collect, use, and safeguard your personal and business information. It applies to all clients, potential clients, website visitors, and anyone else who interacts with our business.

2. Information We Collect

We collect the following types of information when you interact with IVI Group:

A. Personal Information

  • Contact Information: This includes your name, email address, phone number, and postal address.

  • Demographic Information: Information such as age, gender, location, and job title (if applicable).

  • Communication Records: Any correspondence you have with us, including emails, phone calls, or online chats.

B. Business Information

  • Client Information: Details about your company, industry, business needs, marketing goals, project specifics, and any other information provided during service inquiries or projects.

  • Payment Information: If you engage in paid services, we may collect payment information such as credit card details or other financial data necessary for processing payments (we may use third-party payment processors to handle these transactions).

C. Website Usage Data

  • Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience on our website, gather analytical data, and improve the functionality of our services.

  • IP Addresses and Device Information: We may collect information about your device, including your IP address, browser type, and operating system.

D. Marketing and Analytics Data

  • We may use third-party marketing tools (such as Google Analytics, Facebook Ads, etc.) to track user activity and measure the effectiveness of our marketing campaigns.

3. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide Services: To offer the marketing and production services you have requested, such as digital marketing, branding, creative content, and advertising.

  • To Communicate with You: To respond to inquiries, provide updates on projects, and send important notifications regarding our services.

  • To Improve Our Services: To analyze usage data and feedback to enhance our offerings, optimize user experience, and refine our marketing strategies.

  • To Process Payments: To manage billing, invoices, and payments for the services we provide.

  • For Legal and Compliance Purposes: To comply with legal obligations, resolve disputes, and enforce agreements.

  • Marketing Communications: With your consent, we may send you promotional materials, newsletters, and updates about our services. You can opt-out of these communications at any time by following the unsubscribe instructions provided in each email.

4. Data Retention

We retain your personal and business information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. This may include retaining information for record-keeping, legal compliance, and resolving disputes. When data is no longer needed, we take appropriate steps to securely delete or anonymize it.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal or business data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, email marketing services, website hosting). These providers are required to protect your data and use it only for the purpose of providing services to IVI Group.

  • Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes, or to protect our rights, property, or safety.

  • Business Transfers: If IVI Group undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and we will notify you if your data becomes subject to a different privacy policy.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your data from unauthorized access, use, or disclosure. However, no method of data transmission or storage is entirely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete data.

  • Deletion: You can request the deletion of your personal data, subject to certain exceptions.

  • Opt-out of Marketing Communications: You can withdraw consent to receive marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

  • Data Portability: You may request a copy of your data in a structured, machine-readable format to transfer to another service provider.

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve the functionality of our website, enhance your user experience, and gather analytical data. Cookies are small text files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect your experience on our site.

For more detailed information on the cookies we use and how to manage them, please refer to our [Cookie Policy] (if applicable).

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under 13, we will take steps to delete the information as soon as possible.

10. Changes to This Privacy and Data Policy

We may update this Privacy and Data Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the “Effective Date” at the top of the document. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy and Data Policy or wish to exercise your data protection rights, please contact us at:

IVI Group
Email: hello@ivigroup.de
Phone: +44 (0) 7909446770
Address: 119 Hasenheide

By continuing to use our services, you acknowledge that you have read and understood this Privacy and Data Policy.